1. About these terms
These Terms of Service ("Terms") govern your use of the Uptime360° website (uptime360.in), our mobile app, and any enquiry you make with us. Uptime360° is operated by Winday ("Uptime360", "we", "us", "our"), Nanakramguda, Hyderabad, Telangana, India. By using our website or submitting an enquiry, you agree to these Terms. If you do not agree, please do not use the site.
2. Our services
Uptime360° provides turnkey installation and Annual Maintenance Contract (AMC) services for building systems — including solar, DG, HT/LT, CCTV, fire & safety, HVAC, elevators and networking. Content on this website is for general information only and does not constitute a binding offer. The exact scope, deliverables, timelines, service levels and pricing for any engagement are set out in the written quotation and/or service agreement (including any AMC contract) that we sign with you.
3. Enquiries & communications
When you submit an enquiry (including via our website or an Instagram/Facebook lead form), you consent to being contacted by phone (including automated or AI-assisted calls), WhatsApp, SMS and email about your enquiry, as described in our Privacy Policy. You are responsible for the accuracy of the details you provide.
4. Quotations & pricing
- Any prices shown on the website or in marketing are indicative and may change. Firm pricing is provided in a written quotation.
- Quotations are valid for the period stated on them and are subject to a site survey.
- Prices are exclusive of applicable taxes unless stated otherwise.
5. Site visits, bookings & AMC
Free site visits, response-time commitments (such as emergency response targets) and AMC coverage are provided as described in the applicable quotation or AMC contract. Service levels may depend on site access, location, and the plan you select.
6. Payments
Fees are payable as set out in the applicable invoice, quotation or AMC contract. Late or non-payment may result in suspension of services in accordance with that agreement.
7. Your responsibilities
- Provide accurate information and safe, timely access to the site and equipment.
- Ensure necessary permissions and a safe working environment for our engineers.
- Use the website lawfully and not attempt to disrupt or misuse it.
8. Warranties & limitation of liability
We perform our services with reasonable skill and care. Equipment supplied carries the applicable manufacturer/OEM warranty, which is passed through to you; we are not the manufacturer of third-party equipment. To the maximum extent permitted by law, Uptime360° (Winday) is not liable for indirect, incidental or consequential losses, and our total liability in connection with a service is limited to the amounts paid by you for that service. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
9. Intellectual property
The Uptime360° and Winday names, logos, and the content of this website are owned by us or our licensors and may not be copied or used without permission.
10. Third-party links
Our site may link to third-party websites or services (e.g. app stores, social platforms). We are not responsible for their content or practices.
11. Privacy
Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.
12. Changes to these terms
We may update these Terms from time to time. The current version is always available on this page, with the "Last updated" date revised accordingly.
13. Governing law
These Terms are governed by the laws of India. Subject to applicable law, the courts at Hyderabad, Telangana shall have jurisdiction over any disputes.
14. Contact us
Uptime360° (Winday)
Nanakramguda, Hyderabad, Telangana, India
Email: sales@uptime360.in
Phone: +91 81434 34999